Shipping policy

How long will it take to receive my order?

We will ship out your order during 24 hours if the product is in stock. If the product is out of sotck, we will remind you in time via email. We ship packages out Monday through Sunday. Items can be shipped in different packages.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the USA, UK, or Asia. If from Asia, please expect 15 - 20 days to receive your order for our customers in the US, UK, CA, AU, NZ, SG, and all European countries. Please allow 1 to 4 weeks for OTHER countries.

Please make sure to provide the correct shipping address. We CANNOT be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes to be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Game Intensity will not be held responsible for customs taxes.

How do I return an item?

If you are not 100% satisfied with your purchase for any reason, just send us an email and one of our customer service representatives will be happy to assist you with your returns.

You have 30 DAYS TO RETURN* an item to us in its original condition.

*Returns must be unused, in the state you have received them, and in the original packaging. Some items ship with an attached security tag. Merchandise returned without the original security tag attached may not qualify for a refund.

What if the item(s) I received is defective/incorrect/damaged?

Please contact us within 7 days of receiving your order if you received merchandise that is incorrect, missing, and/or defective so we can send a replacement ASAP. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

I haven’t received all my items, why?

We process orders to ensure our customers receive their products as early as possible.

For logistical reasons (for example if you buy items that are located in different warehouses), items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.

If you have a multi-product order with us, oftentimes some will arrive earlier than others - this is completely normal and is a result of our efficient supply chain process. If you have any other questions, please contact us.

Where is your company located?

We have an office in Danti Court Hayward, California, USA - Supply warehouses in USA, UK, and Asia;

Where are your warehouses located?

Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom and Asia - because of cutting out the middleman.